Customers claim they were “scammed” by pet website Kadonimo

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Customers have branded a website selling personalized pet products a “scam” after waiting months for orders that never arrived while it was “impossible” to get refunds.

Kadonimo is capitalizing on the demand for personalized pet products as pet ownership rises during the pandemic, offering items such as mugs, keychains, socks and doormats with cat and dog names and photos.

The site promises residents of the US, UK, and Australia will receive orders in less than 10 business days.

However, customers have reported waiting up to six months and have turned to social media and TrustPilot to vent their frustration after being “ignored” by customer service.

It is believed that Kadonimo is not a unique company but is one of the increasing number of dropshipping sites – meaning that it is only the middleman who places orders with the manufacturer, leaving customers embarrassed when they are not fulfilled .

The website was built using Shopify, a platform that allows anyone to easily build an online selling business.

Kadonimo has not responded to MailOnline’s repeated requests for comment.

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Customers have called Kadomino, the website for personalized pet products, a “scam” after waiting months for orders that never arrive while it’s “impossible” to get refunds.

A disgruntled customer told MailOnline that they ordered a doormat in March and the order confirmation said it would take just over a week to arrive.

A few weeks later it still hadn’t turned up and Kadonimo and tracking info said it was still packaged and not shipped.

Kadonimo said there was an error with the tracking information and that it was shipped.

A few weeks later they apologized and said the package was “with logistics”

A customer was repeatedly told that the mat ordered in March 2022 had been shipped, but the tracking information said it was still packaged and hadn't even been shipped

A customer was repeatedly told that the mat ordered in March 2022 had been shipped, but the tracking information said it was still packaged and hadn’t even been shipped

Then they said the matter had been escalated but it had been more than four months and the package had not arrived and Kadonimo would not provide clear information or respond to requests for a refund.

The tracking information has not been updated since early March and still shows the order as “packed” and not yet shipped.

TrustPilot has been inundated with similar reviews from disgruntled customers.

One wrote: “Scammers stay away from them. They still haven’t replied to any of my emails. I have not yet received my order or received a refund. They just disappeared with my money.’

Another customer from the US, who also called the company a scam, said he had been waiting for his order since March and also received no response after asking for a refund.

“Don’t order anything, you’ll lose your money,” they said.

Customers have contacted Trustpilot by the dozen to complain that they haven't received their orders but haven't received any responses from customer service

Customers have contacted Trustpilot by the dozen to complain that they haven’t received their orders but haven’t received any responses from customer service

And one reviewer said he’s been waiting for his order since December 2021 and still hasn’t received the product.

The company has locations in Austria, Belgium, France, Germany, the USA, Switzerland and Great Britain.

But it’s based in Belgium and uses websites hosted by Canada-based Shopify, which provides the technology and framework for independent sellers to set up online stores.

It received huge success during the Covid-19 pandemic when people turned to starting online businesses to make money, and Shopify’s affordable service was a popular choice for entrepreneurs who couldn’t afford to create their own websites.

However, in December 2020, research by ecommerce authentication service Fakespot found that nearly 21 percent of Shopify stores pose a risk to customers.

Almost 26,000 of the 124,000 Shopify stores analyzed were “related to fraudulent practices” such as counterfeit goods or trademark infringement.

Shopify is also useful for dropshipping, a practice where the online store effectively acts as a middleman, selling products without ever keeping them in stock.

When an order is placed through a Shopify-hosted website or marketplace like eBay, the dropshipper buys the product from a manufacturer at wholesale price and has it shipped directly to the customer.

This means that the dropshipping company makes a profit from the sale without ever touching the product.

While savvy entrepreneurs can make huge sums of money, there is no quality control and no guarantees for the customer if the manufacturer makes mistakes.

Kadonimo’s exact products are available on other sites such as Etsy and thepawfecthouse.com, indicating that they are not unique and the brand is a middleman placing orders with a manufacturer.

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